Who are DiscoverCars.com and what do they do?

DiscoverCars.com is a car rental booking and comparison site that can help you find a car from one of 1,000+ car rental companies in 50,000 rental locations across 164 countries.

DiscoverCars.com lets travelers compare rental cars of all sizes and types from many different rental companies all in one place. DiscoverCars.com partners with all major international car rental companies, including all of the biggest names like Avis, Hertz, and SIXT, but also smaller
trusted local companies.

Why should you book a rental car for your trip with DiscoverCars.com?
The choice of a rental car can either make or break a trip. Issues like hidden fees, technical problems, or simply having no support during an unexpected crisis in a foreign country can lead you to spend your precious vacation days glued to a phone instead of enjoying the scenery or connecting with the locals. That’s why DiscoverCars.com exists – to make the process easier by letting you compare rental companies, prices, conditions, and coverage options all in one place, all with award-winning 24/7 customer support.

How does DiscoverCars.com help you compare rental companies?
When comparing rental cars on DiscoverCars.com, you can compare more than just the price (and it’s highly recommended that you do so). The car rental companies’ ratings, all of the policies, details about how and where you will pick up the car, extras, and details about the car itself are all things that can help you make the best decision. The biggest thing you should consider is the rating of each car rental company. The ratings on DiscoverCars.com come from customers who actually booked through the site and rented from the company in that given location. Companies with higher ratings have consistently provided better service to DiscoverCars.com’s customers than those with lower ratings.

Be sure to also look for those rental companies that won the DiscoverCars.com Excellent Service Award, which are the companies in each location that had the highest ratings the year before and received enough reviews to be sure they maintained their high level of service consistently throughout the year.

Does DiscoverCars.com have transparent pricing?
DiscoverCars.com aims to make booking a rental car easier through clear prices, avoiding surprises at the car rental counter. The price you see on DiscoverCars.com includes all mandatory fees and taxes. It also includes the one-way rental fee in the price automatically if you search using the specific locations you want to collect and return the car.

Additionally, at points throughout the booking process and afterwards, DiscoverCars.com displays important optional pricing information such as the costs for crossing borders or taking ferries.

What filters and extras can you choose on DiscoverCars.com?
One of the most convenient things about booking with DiscoverCars.com is the ability to find the car and the specific policies that meet the needs of your trip. You can choose whether to pick a rental at a downtown office or right at the airport. With plenty of suppliers to choose from, there are all sorts of car and transmission types. You can see which extras are available, such as snow chains (if you are traveling in the mountains), the availability of a child seat, and countless others.

How do rental car security deposits work on DiscoverCars.com?
You usually need to leave a security deposit when you pick up a rental car. This is both for the deductible for the Collision Damage Waiver, when included, and for other potential charges like toll fees, parking fines, etc. Usually that will be done with the main driver’s credit card, though some rental companies accept debit cards for this, and DiscoverCars.com has a filter that lets you find them easily.

DiscoverCars.com shows both how much the security deposit of each car is and what payment methods are accepted by each car rental company. It also makes it easy for you to find cars with lower security deposits when you need to.

In certain locations, DiscoverCars.com now offers Deposit-Free bookings. For these bookings, no security deposit is blocked on your card at pick-up, and if there are any charges after your rental, DiscoverCars.com will contact you to settle them. Pay attention, though, as sometimes you may still need a payment card for extras.

What is DiscoverCars.com’s Full Coverage?
When you rent a car in many countries, it may come with a Collision Damage Waiver and Theft Protection. However, those still have a deductible or excess – an amount that you still have financial responsibility for.

Full Coverage is a product of DiscoverCars.com that reimburses covered charges you have to pay to the rental company. In addition to covering this deductible or excess, it also covers parts of the car that are often excluded from those coverages, like tires, windows, mirrors, towing, lost keys, and misfueling-related costs.

How does it work? You first pay the rental company for the covered charges. Afterward, you file a claim with DiscoverCars.com or, where applicable, with the insurance provider that underwrites the coverage, and you are reimbursed after the claim is approved.

DiscoverCars.com’s Full Coverage usually covers more than the coverages car rental companies may offer you at the rental counter at a much lower price.

What is DiscoverCars.com’s cancellation policy?
DiscoverCars.com offers free cancellation up to 48 hours before your pick-up time, so you can be confident that you won’t run into problems if your plans change. Full Coverage can be cancelled up until the pick-up day.

What customer support does DiscoverCars.com offer?
DiscoverCars.com has 24/7 support in 15+ languages that is ready to assist travelers with their bookings before, during and after the rental. Whether you have booking questions, payment issues, trouble understanding the rental company’s policies, issues when picking up the car, or need to file a claim after the rental, you can start by visiting the DiscoverCars.com Help Center. Depending on the issue and how urgent it is, you may be assisted through chat or given a phone number to speak directly with a friendly human support agent. This customer service has also received multiple industry awards, including being named an Organization of the Year in the Excellence in Customer Service Awards for three consecutive years.

Can I trust DiscoverCars.com?
Yes, you can trust DiscoverCars.com, as over the past 13 years it has helped millions of travelers find their perfect rental car. The company has a Trustscore of 4.6 based on 280,000 reviews on Trustpilot. Its app is rated 4.8/5 based on thousands of reviews on both the App Store and Google Play.

DiscoverCars.com has been named the World’s Best Car Rental Booking Website at the World Travel Tech Awards 5 out of the past 6 years and has also won World’s Best Car Rental Booking App three years in a row.