camila
Hey Dave,
Exactly the same thing happened to me with TBLS. After guiding for them for 3 busy years and only 5 star ratings, an American woman who also had a hidden agenda, demanded a refund and I had to give up 200 euros. Another American client did not like the restaurant we went to and TBLS asked me to contribute to a refund for this very wealthy client.
As enough is enough for me, I sent TBLS a very nice resignation email stating that I did not agree with their questionable business practices, and to never contact or harass me again. Their loss.