Elena
Hello, a quick update on my Tours by Locals experience: after the above mentioned discussions, I clarified some of the above difficulties with Gavin and other persons part of TBL staff. I raised my prices and unpublished tours that involve cars or drivers so that in case of complaints or refund requests I am the only responsible and the higher price will allow me to refund part of the fee if required.
Since then, my partnership with Tours by Locals improved a lot and now everything is going very well.
I hope the above is helpful to have a better view and opinion.
regards
elena