This topic contains 13 replies, has 2 voices, and was last updated by Giorgi 2 weeks, 2 days ago.
September 2, 2017 at 12:37 pm #78018
Not only, but since I’ve never got any invoice, nor a copy of the refunds, I can’t be sure about the amounts really refunded.
Have they also refunded part of their 20% of commissions?
Who knows….This should be another good question….September 16, 2017 at 9:13 pm #78352
just got fired by Tbl L as I refused to be harrased by their clients and employees. Will be porsting details later.September 18, 2017 at 8:10 am #78371
Hello, a quick update on my Tours by Locals experience: after the above mentioned discussions, I clarified some of the above difficulties with Gavin and other persons part of TBL staff. I raised my prices and unpublished tours that involve cars or drivers so that in case of complaints or refund requests I am the only responsible and the higher price will allow me to refund part of the fee if required.
Since then, my partnership with Tours by Locals improved a lot and now everything is going very well.
I hope the above is helpful to have a better view and opinion.
elenaNovember 7, 2017 at 10:33 am #80617
Beware of this scammer company, especially if you are guide. They just think to get more profit, doesn’t matter by which way.
Once I had case, customer couldn’t come due the visa regulation change, he just called me early morning on a tour date. He asked me if I could refund him. I did, send the message to the toursbylocals, where I was asking for full refund, received several messages, where they where praising me and asking if I was sure not to ask any compensation for failed tour. I’m not so naive person and number of these messages gave me reason to think that something was going wrong. I decided to find customer. Was easy, found with the name/surname on facebook. I asked him if he got any refund, he responded that he got just voucher which he had to use during specified period.
Then I remembered why I was asked several times, if I was agree to not to ask any compensation, while I was asking for full refund, nobody was confirming full refund, tricky right? In the case of refund you loose whole amount, toursbylocals nothing, as the customer has to spend this amount anyway with them.
Another case was 3 star feedback after about 4 year cooperation and about 50 five star feedback. Was ridiculous case, I offered customer free night stay at my village house and mentioned that only basic comfort could provide, was told that comfort was not an issue for them as they just wanted horse riding tour in mountains. It turned back reverse, they complained about my house and comfort there. I never charge people for my house and cost of the tour is the same even if they stay at other place, so I was waiting that they will be gratefull for free offer, instead…
2 month later I was contacted by toursbylocals and asked to give refund. Again funny situation. Customer who is willing to travel for free, here’s the best place, you complain, nobody asks are you right or not, scammer company takes back your money, not sure if customers get any compensation in real amount, but sure they will get voucher like in first case, they again book tour on toursbylocals to other country, (another chance to travel for free) toursbuylocals gets his 20% commission despite complain or not. You, innocent guide have high chance to loose you hardly earned money because toursbylocals has more gain from complain than from positive feedback. Actually it’s the best place for scammer customers as the complain is in both’s interest. You are responsible for everything, toursbylocals just cleans dirty hands on you,why? because by this way, more money they get. You can just look how often they change guides, with my country only one still with them for several years, because they can get easy refunds.
It’s not just about money, it’s about honor. I will never refund If I think that I’m right, even if i loose the job.